Returns & Exchanges Policy

We only accept returns for items that are defective, damaged, or incorrect upon delivery.

To report a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order at contact us page with your order number and clear photos of the issue.

Once your request is reviewed and approved, we will provide instructions for returning the item to:

Efit
Shop No. 99, Phase 9, Mohali

Items returned without prior approval will not be accepted.

Exchanges

If you wish to exchange an item for a different size, color, or variant, you may initiate an exchange request by contacting us at contact us page. Exchanges are subject to product availability and approval.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective
• The item is damaged during transit
• You received the wrong item

We will assess the issue and arrange a replacement, exchange, or refund where applicable.

Non-Returnable Items

We do not accept returns for:

• Change of mind
• Incorrect product selection by the customer
• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Perishable goods
• Personal care products
• Hazardous materials, flammable liquids, or gases

Refunds

Refunds are only provided for approved returns involving defective, damaged, or incorrect items where a replacement or exchange cannot be arranged.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

For any questions regarding returns, exchanges, or refunds, please contact us.